Help and FAQs

Getting Started & Account Basics

• How do I sign up or subscribe to a plan?
• How do I get started with Brilliant Assessments?

Building & Editing Assessments

• Why isn't the respondent's name or email saving in their response?

Cohorts, 360s & Group Assessments

• How do I set up a 360 assessment?
• What is a Cohort, and when should I use one?

Sharing Assessments & Inviting Respondents

• How do I share my assessment with respondents?

Scoring, Ratings & Calculations

• How do I show different text in the report based on a respondent's score?
• How does scoring work in Brilliant Assessments?

Reports, Merge Manager & Charts

• What chart types are available, and when should I use each?
• Where do I install the Merge Manager Word Add-In?
• Displaying Charts & Graphs: Tips & FAQs

Troubleshooting & Known Issues

• My respondents aren't receiving emails. What should I check?
• Feedback Reports aren't reaching respondents. How do I troubleshoot?
• A respondent says they can't access the link
• The Word Add-In won't load or shows an error
• A field, menu, or feature is missing from my Menu Settings. Where did it go?