Help and FAQs
Find solutions for common issues
- Which feature should I use to group, tag, or segment my responses?
- Where does the Business Name on a response come from, and how do I change it?
- How do I edit the information on an existing response?
- How do I edit the text on the Credit Card (payment) screen?
- How do I reopen a completed response?
- How do I copy a question to another subsection or assessment?
- How do I send different cohort reports to different roles?
- How do I stop an automatic iteration series without losing the completed data?
- How do I send the report to rater roles but not to the Self role in a 360?
- How do I edit the text on the Cohort Initiation page?
- How do I set up a Group/Team assessment?
- How do I generate the next iteration?
- How do I set up an assessor-reviewed (open response) assessment?
- Why can I not see the Complete button on a response?
- What do the response statuses mean (Answered, Assessed, Completed)?
- How do I make sure the assessment link appears in respondent emails?
- How do I find a respondent's individual response link?
- How do I delete a response?
- Where do I change the color of a rating band?
- How do I display rating text (report text) based on a calculation result?
- Why does nothing happen when I click an operator or function in the calculation builder?
- What is the difference between a Result Calculation and a Score Calculation?
- Scoring Best Practices: Setting Points and Displaying Results
- How do I use different rating scales for different sections?
- What is the Answer Report Name, and how do I display it?
- How do I color a table cell in my report based on the rating?
- How do I filter a merge string to show data for one role only?
- Can I run one cohort report across more than one cohort?
- How do I show all sections or subsections in one bar chart, and exclude one?
- What does the Subsection Rating Text merge string include in my report?
- Can I use a discount code on the assessment payment page?
- What happens if I go over the number of responses in my plan?
- What happens to my data when my trial ends?
- How are responses counted against an allotment?
- How do I sell assessment responses to a partner organization?
- Why can't new responses be created for my organization anymore?
- What time of day are scheduled emails and reports sent?
- Why do I have many empty responses in my Responses list?
- Why am I getting an error when copying a question or subsection?
- Why can my manager not log in?
- Why did my new manager not receive the welcome email?
- Why aren't my score or calculation changes showing on existing responses?