Troubleshooting & Known Issues
- Why do I have many empty responses in my Responses list?
- Why am I getting an error when copying a question or subsection?
- Why can my manager not log in?
- Why did my new manager not receive the welcome email?
- Why aren't my score or calculation changes showing on existing responses?
- Why isn't my Welcome email sending?
- Why isn't my completion email sending?
- Why isn't my external link creating responses?
- My respondents aren't receiving emails. What should I check?
- Feedback Reports aren't reaching respondents. How do I troubleshoot?
- A respondent says they can't access the link
- The Word Add-In won't load or shows an error
- A field, menu, or feature is missing from my Menu Settings. Where did it go?