What time of day are scheduled emails and reports sent?

Scheduled emails and reports are generated by system jobs that run once each day. They are sent on the scheduled date, but not at a fixed time of day.

This applies to:

• Auto Reminder emails, sent a set number of days after the response was created, or before the completion date.
• Iteration emails, sent on the next iteration generation date.
• Cohort reports, generated and emailed after the cohort completion date, once the minimum responses are met.

How the timing works

When a scheduled date arrives, the system queues every email due that day. Because the platform serves many customers, those emails are then released gradually across the day rather than all at once. This keeps delivery reliable for everyone.

What this means in practice:

• The email will go out on the scheduled day. You can rely on the date.
• There is no set hour. The same reminder may go out at a different time of day from one week to the next, and two respondents on the same reminder may receive it at different times.
• Cohort reports can take longer than emails. Generating reports is slower than sending an email, so allow additional time on the day the report is due.

How "days after" is counted

A reminder set to send a number of days after the response was created goes out on that day, not at the exact hour the response was created.

For example, a reminder set to 3 days after response created on a response created Monday will be sent on Thursday, at some point during that day. It is not sent exactly 72 hours after the response was created.

If a scheduled email has not arrived

1. Confirm the scheduled day has fully passed before treating it as a problem.
2. Check the Email Queue to see whether the email was generated. See Viewing and Managing Sent Emails.
3. Confirm the email template matches. An email only sends when a template exists with the matching Email Type and Customer Type. A mismatch results in no email and no error. See Choosing the Right Email Template.
4. For reminders, confirm a completion date is set. An Auto Reminder based on days before completion will not send if the response has no completion date.
5. For cohort reports, confirm all the distribution criteria are met. See How do I email the cohort report automatically?
6. Ask the recipient to check spam and junk folders.

If the email still has not arrived after the scheduled day has fully passed, contact support@brilliantassessments.com with the assessment name and the response or cohort concerned.

For full details, see Viewing and Managing Sent Emails and Choosing the Right Email Template.