For a respondent to open their assessment from an email, the email body must contain the response link merge field. The merge field is {ResponseLink}. When the email is sent, the system replaces this field with a direct link to that respondent's own response, allowing them to enter the assessment or resume where they left off.
To add the link to an email template:
- Open the email template. Navigate to the assessment and open the template you want to edit, for example the Welcome email or the Auto Reminder email.
- Position your cursor where the link should appear in the email text.
-
Insert the merge field. Select
{ResponseLink}from the Merge Fields menu, or type{ResponseLink}directly into the email body. - Save the template.
The {ResponseLink} merge field is available in the Welcome, Auto Reminder, and Manual Reminder templates. Once it is in place, adding a respondent triggers the Welcome email, and that email will contain the respondent's response link.
Important notes:
- The merge field is case sensitive. It must be entered exactly as
{ResponseLink}. A typo results in the link not appearing rather than an error message. - If you accidentally delete the link from a template, re-add it from the Merge Fields menu.
- For a Welcome email created from an external link, the email is generated once the first section containing the respondent's email address is saved. The email field must be on the first section for this to work.
For full details, see Email Templates Overview and Choosing the Right Email Template.
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