If a Completion email template is configured on your assessment but no email is being sent when a respondent completes their response, the most common cause is that the Completion email requires at least one report template to be attached.
In Brilliant Assessments, the Completion email is the delivery mechanism for the feedback report. The system will not send a Completion email on its own. It needs a report to deliver.
To send the Completion email:
-
Add a report template to the assessment.
- Navigate to Assessment Settings > Feedback tab.
- Under Individual Report, click Add a Report and upload a Word report template.
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Enable an email delivery option on the report. On the report's settings, tick at least one of the following:
- Email Report to Respondent - sends the report to the respondent.
- Email Report to BCC - sends a copy of the report to an administrator.
- Save the assessment.
Once a report is attached and an email delivery option is enabled, the Completion email will send automatically when a response is marked complete.
If you do not want to send a report:
The Completion email cannot be sent on its own, without a report. If you only want to confirm completion to the respondent (with no report attached), there are two alternatives:
- Use the on-screen completion message. You can display a confirmation message to the respondent on the completion screen by editing the Response Complete site text. The respondent will see this message immediately after completing the assessment.
- Trigger a custom email via API or Webhook. If you need an actual email sent on completion without a report, use the Brilliant Assessments API or a Webhook to trigger an email from your own workflow tool (for example Zapier, Make, or a custom integration). See Setting up Webhooks and Using the API V2 for details.
For full details on feedback report settings, see Managing Assessment Feedback Reports.
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