Configuring Certification

Overview

The Certification feature allows you to use Brilliant Assessments for training certification, compliance assessments, and skills validation. When enabled, the system manages pass/fail determination, certificate issuance, and automated email delivery based on certification results.

Common use cases:

• Training Certification: Employee skill assessments, training completion validation
• Compliance Certification: Regulatory compliance, safety training, policy acknowledgment
• Professional Licensing: Continuing education, license renewals, competency validation
• Quality Assurance: Customer service skills, technical proficiency, process knowledge

A. Enabling Certification

To enable certification functionality:

1. Go to Administer > Site Settings > Features
2. Click on the General sub-tab
3. Check the Certification checkbox > Click Save

B. Setting Up Certification Ratings

Certifications are managed through the rating system. Each rating level can be designated as passing or failing the certification requirement.

Configuring Ratings for Certification

1. Go to your assessment setting and navigate to the Ratings section
2. Edit each rating level
3. Check the Certified checkbox for ratings that pass the certification
4. Leave unchecked for ratings that fail the certification

Example:

• Red rating (0-50%): Certified checkbox unchecked = Not certified
• Orange rating (51-75%): Certified checkbox unchecked = Not certified
• Green rating (76-100%): Certified checkbox checked = Certified ✓

When a respondent completes an assessment, the system automatically determines their rating and whether they achieved certification based on the "Certified" checkbox setting.

C. Certification Email Templates

The system uses special email templates to communicate certification results.

Email Types for Certification

These email types are only used if Brilliant Assessments is being used for Training Certification. They are all linked to assessments.

Setting Up Certification Emails

1. Go to your assessment > Emails section
2. Create or edit email templates with the types:
   • Completion - Certified
   • Completion - Uncertified
3. Customize messaging for each scenario
4. Use merge fields to personalize

Important: These email types only work when the Certification feature is enabled in Site Settings.