Setting up emails to come from your email server avoids them being at a high risk of being identified as spam. Spammers have always tried to make their emails appear to come from someone else and so it is logical that spam filters would look for that scenario.
Usually, the email address would be a Support or info type email address. We recommend that it is a monitored address so that if a recipient replies to the email it will be received. Further, we recommend that it is set up so that the password never expires, as it is commonly not noticed for some time that emails are not being sent out.
The fields required are in the Settings screen
- From Email Address is the email address that the site will send all emails from. It will often be a support or info email address. We recommend that you do not use alias accounts as they seem to be more susceptible to spam filtering. The From Name will be the email accounts From Name.
- SMTP Host. This will be available from your email service provider. If you use Office 365 it will be smtp.office365.com If you use Gmail it will be smtp.gmail.com.
- SMTP Port. This will be available from your email service provider. For Office and Gmail (and commonly for other suppliers) it is 587 (Brilliant Assessments uses TLS security)
- SMTP SSL Enabled. This will be available from your email service provider. Usually, this will be ticked, as most email services use secure transmissions.
- SMTP User Name. Usually, it is the same as your email address. It will be available from your email service provider.
- SMTP Password. This will be available your email service provider. It is the password you used to set up the email service for this user. Note that it is displayed blank after it is saved. You only need to re-enter it if it has changed. Please be assured that we hold this password encrypted, so it is never accessible by us.
Tip: to test your email is working, create a new response and check to see if the welcome email has been sent by clicking on"view emails" from the action menu on the response.
Extra Steps for GSuite Users:
Refer to this google article on setting up your account.
Extra Steps for Gmail:
Gmail blocks logins from new servers without the following settings.
- Allow access to "Less secure apps" via the admin portal for the email account you are sending from (https://myaccount.google.com/security).
- Enable DisplayUnlockCaptcha (https://accounts.google.com/b/0/DisplayUnlockCaptcha).